● Overseas service area
Currently foreign service areas: Hong Kong, Macau, Singapore, Malaysia, South Korea, Japan, Australia, New Zealand, the United States, Canada, Europe.
Southeast Asia and other regions can also send, but please contact customer service first.
Shipping is available within the International Parcel Post S.F. Express is available to Hong Kong and Macau customers.
※ Kindly remind:
- Shipping period depends on the selected areas. Please track your parcel on SF Express and Chunghwa Post Airmail website.
● Overseas ordering instructions:
- Payment method provides bank transfer / credit card / Western Union payment.
Western Union Remittance information
Find locations: https://www.westernunion.com/TW/en/find-locations.html
- Overseas shipments are sent by Post Office EMS, and International General Mail.
- The recipient name information must be filled in with the English name and address.
- After delivery, it will be delivered on the order of 10 - 35 days depending on the region. It is possible to extend the delivery time according to the delivery status and customs inspection. If the customs tax is handled by the client itself.
● Overseas customs clearance and import tariffs:
Overseas goods need to be cleared when they enter the country. Whether or not to collect customs duties is determined by random inspection by the customs. If the package generates customs duties, the buyer must bear the burden. Please understand.
- Tariffs are levied by the national customs and are not related to SMOL Enterprise . The specific tax amount is recommended to consult the local post office.
- If you need to pay customs duties, the tax-related staff will notify you and send you a customs declaration notice. You can receive the goods after paying the customs duty.
● Shipping considerations:
- Please provide your full English name/her name for your passport. If the delivery information is incorrect and cannot be delivered and no one signs, the package will be returned and we will cancel the entire order directly.
- The returned package will only be returned in the form of a shopping deposit (the shipping fee will not be returned). You will also be notified by e-mail after the completion of the operation. If you need to resend the package, you will be responsible for the shipping cost.
- Chunghwa Post Air Package will not be contacted by phone. If there is no sign of receipt, it will leave a request for a single deposit, and it will take time to collect it.
- After the parcel is sent out, we will notify you by e-mail. If you choose "Ordinary International Mailing", you need to check the status of the parcel. Please go to the local post office for more information. The inspection time of the Taiwan Post Office is about 30 days.
● Overseas return exchange instructions:
- Overseas only accepts the "Defect Return" service.
- If you receive the defective product, please return the photo to the customer service staff within 10 days. After the non-personality is determined, the payment will be directly transferred to the "Membership Shopping Fee" for next use.
- Due to the cumbersome transportation overseas, overseas shipping will not accept return service. We will carefully check and pack before shipment. Please order with peace of mind.
● Overseas rejection of receipt notice:
If you refuse to sign the our package, you will still be responsible for the freight and the import fee incurred by the package. The above fees are deducted from the package fee.
In case of disputes, plain-me reserves the right to make the final decision and explain the regulations.
- -付款方式提供PayPal /信用卡付款。
海外商品入境時需要清關。 是否收取關稅由海關抽查確定。 如果包裹產生關稅，則買方必須承擔負擔。 請理解。
- -關稅是由國家海關徵收的，與SMOL企業無關。 建議將具體稅額諮詢當地郵局。
- -如果您需要支付關稅，稅務相關人員將通知您並向您發送海關申報單。 繳納關稅後即可收貨。